Troubleshooting and FAQ

This category is your go-to resource for resolving issues and finding answers to common questions.

Installation and data

• Integrating your practice with Cubiko
• My data is not up to date, what should I do?
• Reconciliation of your data in Cubiko
• Enabling Cubiko as a Third-Party Integration in Best Practice
• Performance and Bandwidth Impact

Support FAQ

• Reset your password and 2FA in Cubiko

Metric FAQ

• MyMedicare - Error updating MyMedicare status
• Practitioner filter - how is it configured?
• What item numbers are included in Total CDM Billings?
• Cubiko time definitions for utilisation
• QuickCheck - Error Failed to retrieve lists

Marketing emails

• I am no longer receiving Cubiko’s marketing emails?
• Unsubscribe from Cubiko's marketing emails
• Re-subscribe to Cubiko’s marketing emails