This article provides you with an overview of what steps you (or your IT provider) can take to resolve the issue of your Cubiko data being out of date and get you back up and connected as soon as possible.
Data extractions run overnight to provide up-to-date data in Cubiko for your practice.
If your Cubiko data is not up to date, it is usually due to one of the following reasons and has a simple check/fix that you can apply to resolve the majority of these issues.
If after running these fixes, your data does not extract/update overnight, please contact support@cubiko.com.au or call 1300 CUBIKO.
- There have been changes to your PMS server or the machine on which Halo or Integration Runtime is installed
- HALO Link is not connecting or offline
- Cubiko is not ticked as a 3rd Party Integrator within your Practice Management Software (PMS)
For practices using Integration Runtime (MD Practices):
- Integration Runtime is Offline
- Integration Runtime was Offline
- Integration Runtime version is expired
HALO Link is not connecting or offline
This may be due to an internet of power failure, server restart, or another issue that has stopped the HALO Link.
Action:
- Check that the Halo Link URL’s are added to the server’s firewall/proxy
- The URL’s are listed here.
- Restart the Halo Link Service
- Check that Halo link is up to date
For any additional HALO Connect issues - reach out to the HALO support team directly at support@haloconnect.io for further assistance.
If you have not yet installed HALO, please reach out to Cubiko at support@cubiko.com.au to commence this process.
Cubiko is not ticked as a 3rd Party Integrator within your Practice Management Software (PMS)
Cubiko requires permission to integrate with your PMS. If this has not been ticked/marked as consented within the PMS we are unable to extract data. If you have recently run a Data Update (e.g. MBS update etc.), it may have inadvertently disrupted this connection.
- Ensure 3rd party integration has been enabled in Best Practice. Occasionally, this process requires rebooting the 3rd party consent. You may need to Untick & Save then close, then go back in, Retick & Save the 3rd party consent, and close to reset this consent.
If you are using Best Practice there are a few steps you must take to enable Cubiko as a third-party integration so that we can access your Best Practice data. To do this please follow these steps:
1. Open Best Practice
2. Go to ‘Setup’
3. Select ‘Configuration’
4. Select ‘Database’ from the left-hand side menu
5. Click on ‘Setup third-party integrations’
6. Tick ‘Cubiko’
7. Press ‘Save’
8. Press ‘Save’ in the Configuration box
Integration Runtime is Offline
NOTE: For most practices using Cubiko and Best Practice, we have migrated to using Halo Connect - more information on how to set up Halo Connect can be found HERE
This may be due to an internet or power failure, a server restart, or another issue that has stopped Integration Runtime (such as the computer that Integration Runtime is installed has been turned off).
Integration Runtime was Offline
NOTE: For most practices using Cubiko and Best Practice, we have migrated to using Halo Connect - more information on how to set up Halo Connect can be found HERE
Integration Runtime version is expired
NOTE: For most practices using Cubiko and Best Practice, we have migrated to using Halo Connect - more information on how to set up Halo Connect can be found HERE
Follow the below instructions and make sure Integration Runtime is updated to the latest version:
- Download the latest version of Integration Runtime from:
https://www.microsoft.com/en-us/download/details.aspx?id=39717 - Make sure the service “Integration runtime update service” has been enabled and is started
- Run the downloaded .msi file and follow the onscreen instruction.
- Once the download is complete, open “Microsoft Integration Runtime Configuration Manager” from your start menu
- Head over to “Home” section and click on “Start Service”
There have been changes to your PMS server or the machine on which Integration Runtime or HALO Connect is installed
If you have recently changed or made any updates to your server, Integration Runtime may not be able to connect to your database due to a change in the configuration. If you are using HALO Connect, your setup will need to be adjusted to connect to the correct/new server.
Action:
Please contact support@cubiko.com.au to advise of these changes and you will receive a detailed email on how to update your setup.
If after running these fixes, your data does not extract/update overnight, please contact support@cubiko.com.au or call 1300 CUBIKO.