Reset your password and 2FA in Cubiko

This article will run through some quick steps on how you can reset yours and others password and 2FA in Cubiko

Manage your Viewers directly through Cubiko Viewer Settings.

The sections in this article are:

• Resetting your password when logging in
• Resetting someone else's password
• Resetting someone else's two-factor authentication device 

Resetting your password when logging in

On the login page for Cubiko, you are able to reset your password if you have forgotten it or if the link in your welcome email to set up your password for the first time has expired. To do this, please follow these quick and easy steps.

1. Go to our Cubiko login page app.cubiko.com.au 
   
   
2. Click on Forgot password?
   
   
   
   
3. Enter the email address that you use to log in
   
   
   
   
4. You will receive an email from support@cubiko.com.au automatically.
   
   Please make sure to check your spam or junk folder. If you don't receive the email please check with your IT provider that @cubiko.com.au emails are whitelisted or give our friendly support team a call.
   
   
   
   
5. Click on Click here in the email to reset your password.
   
   
   
   
6. Enter your new password. Note, your password must contain one Capital letter, one Number (0-9), and an extra symbol (!,@,#,$,%,^,&,*). It cannot contain your name. 
   
   

Back to top

Resetting someone else's password

Through Cubiko's Viewer permissions, you can reset someone else's password if they are in your practice. To navigate to Viewer permissions, go to Cubiko Settings > Viewer Settings.

Click on the email and name of the Viewer in the list you want to reset the password for.

Then click on Reset Password. Once clicked, confirm again that is the Viewer you wish to reset the password of. The Viewer will then receive an email to reset their password.

Back to top

Resetting someone else's two-factor authentication device

Through Cubiko's Viewer permissions feature, you can reset someone else's two-factor authentication if they have access in Cubiko to your practice.

If you need your own two-factor authentication reset, you can ask someone else who has Viewer permission settings in your practice to reset yours for you, following the steps below. 

To navigate to Viewer permissions, go to Cubiko Settings > Viewer Settings.

Click on the email and name of the Viewer you want to reset the two-factor authentication of.

Then click on Reset 2FA. Once clicked, confirm again that is the Viewer you wish to reset the two-factor of. The Viewer will then receive an email to reset their two-factor authentication.

Back to top