Not receiving marketing emails from Cubiko? This guide will help you fix that so you don't miss out on important announcements, new features, metrics, resources, and upcoming webinars.
If you’ve suddenly stopped receiving our emails, please check your junk/spam folder to ensure our emails are not being redirected here and follow the steps below.
1. Open your junk or spam folder. In Microsoft Outlook, this is found in the left-hand folder panel.
2. Use the search function located at the top of the window to search your junk or spam folder for info@cubiko.com.au. Ensure that you’re only searching your junk folder by selecting ‘Current Folder’ in the drop-down to the left of the search bar.
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3. If our emails have been redirected to your spam or junk folder, they should show up now. In Microsoft Outlook right-click one of our emails and go Report Junk > Not Junk.
4. Add our email address (info@cubiko.com.au) to your contacts or address book. This helps ensure future emails land in your inbox. In Microsoft Outlook, simply click the sender's address > Add to Contacts and follow the prompts.
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5. Ask your IT provider or email administrator to add our sending domain (cubiko.com.au) to your organisation's allowlist (also known as a safelist or whitelist). This instructs your email server to always accept emails sent from addresses ending in @cubiko.com.au.
If you're still not receiving Cubiko emails after completing these steps, please reach out to our support team using the Help and support button in the Cubiko sidebar.
