View insights into the appointment use and billing patterns for Practitioners
This chart breaks down what item number groupings are billed for standard appointments, long appointments and recall appointment types.
Click through to see a detailed report including individual item numbers and the rest of your appointment types.
To navigate to this metric, go to Clinic Insights > Past clinic metrics > Operations > Items by appt type
The sections included in this article relating to this metric are:
Visit length breakdown
This heatmap shows how many Level A, B, C, D and E consults went for each time period (< 6mins, 6 - 20mins, 20 - 40mins, and 40 - 60mins).
Click through to see a list of appointments where the appointment length does not match the item billed.
TOP TIP! Use the filters to review the visit length breakdown for different Practitioners to see any patterns in their billings.
NOTE: Clicking through on this metric will take you to Billing Optimisation > Appointment length does not match billing.
Check out the Knowledge Base article HERE to gain more insights into this metric.
Items by standard consultations (%)
This chart breaks down what types of item number groupings (Level A, B, C, D, E, Others) are billed for your standard appointments, longs appointments and recall appointment types.
TOP TIP! Review any patterns in billings for your Standard and Long appointments.
Are your standard appointments being billed as long appointments? Are your long appointments being billed as Level A or B item numbers?
Do your patients know when they should be booking a longer appointment?
Looking into these questions will help to determine opportunities to utilise your appointments and time more effectively!
Items by telehealth appointment types
This chart breaks down what type of item numbers (telehealth, telephone or face-to-face) are billed for each of your telehealth appointment types (as ticked in your Settings).
