This figure represents the count of reports where the patient has been marked as contacted, but the result is not marked as given.
To navigate to this metric, go to Clinic Insights > Today's Clinic Metrics > Investigations contacted, not given
The sections included in this article relating to the Investigations, contacted not given metric are:
- Watch Chris and Christina discuss this metric from our Coffee & Cake Webinar
- Investigations, contacted not given
- Investigations, contacted nor given, by Practitioner
- Investigations, contacted nor given - patient list
Watch Chris and Christina discuss this metric from our Coffee & Cake Webinar
Investigations, contacted not given, by Practitioner
This metric shows the total number of investigation results that have been received to the Practice, that have been marked as contacted, but not given, by Practitioner.
Use this to assist Practitioners who have the highest count of investigation results not marked as given. You can download this list by Practitioner and provide this to them, so that they are able to ensure that their patients have been given their investigation results as part of the Practice's administration support to the Practitioners.
TOP TIP! When using third-party software to handle your recalls (such as HotDoco or Automed) recalls are not automatically marked as Contacted in Best Practice.
To assist with this, add to your recall workflow for your team to also mark a Done recall in these systems as Contacted in BP to ensure your lists are kept up to date.
Investigations, contacted not given
This metric shows the total number of investigation results that have been received to the Practice, that have been marked as contacted, but not given. For example, the patient may have been contacted if they have been automatically enrolled in a workflow (such as with a third-party provider) however that Practitioner has not yet marked that investigation result as given.
The top number in the metric will show in an amber colour, if there are results to be actioned. The bottom number will show how many of these investigations are from within the last 90 days.
This metric can be used as an auditing tool, allowing your team to monitor the difference between investigation reports being received and recording that the patient has been contacted but where the actual investigation result has not been recorded as given.
Investigations, contacted not given
This list shows all investigations/reports/results which have not yet been marked as given by the Practitioner to the patient.
The list contains the following information:
- Internal ID
- Record No.
- Report ID
- Patient
- Practitioner
- Test - if you are looking for a specific test, use the free type search function
- Provider
- Check date - the date that the patient was contacted
- Type - this will show as urgent or non-urgent recalls
- Patient last seen
- Patient next booked
Use the filters to check these investigation results by Practitioner, so you have a complete list of those that have not been marked as given to the patient.
NOTE: There may be multiple investigations/reports/results for one patient, these will all need to be reviewed. If providing this list to your Practitioner, please ensure that each investigation is showing on the list.
TOP TIP! Use the table sorting options by clicking the arrow when hovering over the table header. You can then look by Practitioner, by check date and review if the patient has since been seen by the Practitioner. This will help the auditing process, to see if this is purely a training issue, or if there are issues within your Practice workflow that need amending.
Free type search function