View a list of recalls where the patient has been marked as contacted, but the result is not marked as given
NOTE: This metric is available to our Best Practice software integration customers.
To navigate to this metric, go to Clinic Insights tab > Today's Clinic Metrics > Investigations, contacted not given
The sections included in this article are:
- Investigations, contacted not given
- Investigations, contacted not given, by Practitioner
- Investigations, contacted not given - patient list
Investigations, contacted not given
This metric shows the total number of investigation results that have been received by the Practice, that have been marked as contacted, but not marked as given.
For example, the patient may have been contacted if they have been automatically enrolled in a workflow (such as with a third-party provider) however that Practitioner has not yet marked that investigation result as given.
The top number in the metric will show in an amber colour, if there are results to be actioned. The bottom number will show how many of these investigations are from within the last 90 days.
This metric can be used as an auditing tool, allowing your team to monitor the difference between investigation reports being received and recording that the patient has been contacted but where the actual investigation result has not been recorded as given.
Investigations, contacted not given, by Practitioner
This metric shows the total number of investigation results that have been received by the Practice, that have been marked as contacted, but not marked as given, broken down by Practitioner.
Use this metric to assist Practitioners who have the highest count of investigation results not marked as given.
You can download this list by Practitioner and provide this to them on a regular basis, so they can ensure that their patients have been given their investigation results as part of the Practice's administration support to the Practitioners.
TOP TIP! When using third-party software to handle your recalls (such as HotDoc or Automed) recalls are not automatically marked as Contacted in Best Practice.
To assist with this, add to your recall workflow for your team to also mark a Done recall in these systems as Contacted in BP to ensure your lists are kept up to date.
Investigations, contacted not given - Patient list
This list shows all investigations/reports/results that have not yet been marked as given by the Practitioner to the patient.
The list contains the following information:
- Internal ID
- Record No.
- Report ID
- Patient
- Practitioner
- Test - if you are looking for a specific test, use the 'Select test' filter in the sidebar
- Provider
- Check date - the date that the patient was contacted
- Type - this will show as urgent or non-urgent recalls
- Patient last seen
- Patient next booked
Use the filters to check these investigation results by Practitioner, so you have a complete list of those that have not been marked as given to the patient.
NOTE: There may be multiple investigations/reports/results for one patient, these will all need to be reviewed. If providing this list to your Practitioner, please ensure that each investigation is showing on the list.
TOP TIP! Use the table sorting options by clicking the arrow when hovering over the table header. You can then look by Practitioner, by check date and review if the patient has since been seen by the Practitioner. This will help the auditing process, to see if this is purely a training issue, or if there are issues within your Practice workflow that need amending.