NOTE: This metric is available to our Best Practice software and Medical Director integration customers.
The Billings on Hold metric displays all held accounts within Best Practice.
For Medical Director (MD) customers, it tracks services that have been billed but are missing an invoice, to ensure these billings are finalised with a completed invoice.
This is a running list with no date filter to show all billings on hold. This list should be reviewed regularly to finalise any held accounts on a regular basis.
To navigate to this metric, go to Essential actions > Held accounts
List of billings on hold
The List of Billings on Hold is a table that breaks down all held billings by invoice date, age (days), invoice ID, patient, practitioner, MBS item, and total fee ($).
You can export the table and provide it to the relevant team member who should be following up billings on hold. By default, the table shows the invoices by age (days) with the oldest invoices at the top.
TOP TIP! Set a rule in your practice that any invoices over 90 days old in your practice should be followed up. Then assign a weekly task to check the Billings on Hold metric in the Billing Optimisation section to identify any invoices older than 90 days. Using the List of billings on hold, quickly find which invoices need to be actioned. This ensures your practice has a consistent and healthy cash flow.
Billings on hold
This metric shows how many billings you have on hold and the average age of your billings on hold. The graph represents billings on hold broken down by invoice age.
