See key insights about your patients and their interactions with BetterConsult questionnaires in Cubiko
BetterConsult is a pre-consultation tool that captures your patient's presenting symptoms, medication and other relevant clinical information. It then translates the data into concise medical notes, ready for your review.
Cubiko integrates with BetterConsult to provide detailed insights into how and when your patients are completing their BetterConsult questionnaires.
To navigate to this cabinet, go to Integrations > BetterConsult.
Our BetterConsult integration provides you with three areas to review:
Connecting BetterConsult to Cubiko
If you already use BetterConsult in your practice, you can integrate it into your Cubiko dashboard!
The steps to integrate BetterConsult are as follows:
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Email BetterConsult support at support@betterconsult.com with the following information:
I {individual name}, {role name} at {practice name} consent to HealthShare providing de-identified BetterConsult data to Cubiko for the purpose of providing reporting within the Cubiko dashboard.
- HealthShare will then email Cubiko at support@cubiko.com.au with the credentials required for us to turn on your BetterConsult Integration.
- Once completed, the Cubiko support team will notify you that you can add the BetterConsult dashboard to your Viewer Permissions.
- After an overnight extract, you will have up-to-date BetterConsult data in your Cubiko dashboard.
Questionnaire usage
The first tab within the BetterConsult integration details your practice's usage of questionnaires sent from BetterConsult.
Questionnaires sent
This metric details the number of appointments in the selected date range where a BetterConsult questionnaire was sent to the patient. You can change the date range on the left-hand side of the filters to see the overall questionnaires sent.
Questionnaires completed
This metric measures the number of appointments in the selected date range where the patient completed the BetterConsult questionnaire.
BC notes viewed
BetterConsult (BC) notes viewed is the number of appointments in the selected date range where the BetterConsult notes were viewed by the Practitioner.
Trend of BetterConsult usage
This metric is the combination of the above three metrics, Questionnaires sent, Questionnaires completed and BC notes viewed. The trend is over the date range you have selected in the date range filter. You can group by day, week or month.
TOP TIP! You can use this metric to measure the total usage of the BetterConsult product in your practice. You can filter by the practitioner and then export and provide to your GPs to start a discussion about their processes and how they save time with pre-consult surveys.
Patient response rate
Over the given period, this metric measures the percentage of patients who have responded to a pre-consult survey.
Practitioner view rate
This metric is the percentage of appointments with a completed questionnaire where the practitioner viewed the BetterConsult notes created from the survey.
Response rate by Practitioner
This metric shows what percentage of Practitioner patients responding to the BetterConsult questionnaire. This does not take into account partially completed questionnaires.
View rate by Practitioner
This metric shows what percentage of the notes from completed questionnaires each Practitioner is viewing.
Impact
The second tab within the BetterConsult integration outlines any impact on your DNA rate comparing patients who completed vs didn't complete a BetterConsult questionnaire.
Did not attend rate
This metric shows the impact of BetterConsult on the percentage of patients who did not attend their appointment. The chart divides up your appointments into those where a questionnaire was sent, where the patient completed the questionnaire, and where the doctor viewed the notes. The top metrics show the impact of patients completing and doctors viewing the questionnaire.
DNA change questionnaire completed
The difference in DNA rate between appointments where a BetterConsult questionnaire was sent but not completed and appointments where the patient completed the questionnaire.
DNA change questionnaire viewed
The difference in DNA rate between appointments where a BetterConsult questionnaire was completed but not viewed and appointments where the Practitioner viewed the questionnaire.
TOP TIP! If you notice a high proportion of DNAs in your practice, you can do a quality improvement program to reduce it. Check out our knowledge base article on DNA as a QI activity in your practice.
Questionnaire details
The third tab within the BetterConsult integration dives into the feedback patients are providing on the BetterConsult questionnaire.
How easy was this form to fill out?
Patient responses
The number of responses to the question 'How easy was this form to fill out?'.
How easy was this form to fill out?
How Patients responded to the question 'How easy was this form to fill out?' for appointments in the selected date range.
Weekly responses
This graph shows changes over time in how Patients responded to the question 'How easy was this form to fill out?'
TOP TIP! These metrics measure results from 'Very easy' to 'Very difficult'. Use these metrics to gauge ease-of-use for the patient survey for your patients, and it also can be used as a proxy measure of overall satisfaction for the survey to patients.
Reasons for visit
Patient responses
The number of responses to the reason 'for visit' question.
Top reasons for visit
This chart shows the top ten reasons for visit given by your patients over the selected time period. If you wish to extend the breakdown use the filter on the top of the chart.
TOP TIP! If pre-consult surveys are used widely across your practice, you can use 'Top reasons for visit' to deep-dive into why patients are coming to your practice.
Screeners
Screeners completed
The number of screeners completed by your patients.
Type of screener completed
This chart shows a breakdown of the number of screeners completed by type of screener.
Weekly screeners completed
This graph tracks changes over time in the numbers of screeners completed by your patients.